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Desktop Support TechnicianAcro • Cookeville, Tennessee, United States
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Desktop Support Technician

Acro
  • US
    Cookeville, Tennessee, United States
  • US
    Cookeville, Tennessee, United States
Jetzt Bewerben

Über

Shift Start and End Time: 8am-5pm first 90 days and then 3 days 8-5 and 2 days 10am-7pm
Location: Cookeville, TN 38506 (Onsite)
Pay rate: $29/hr on W2 terms without any other benefits/holiday/vacation
Looking for local TN candidates only
NO C2C
Job description The IT Specialist serves as a frontline technical support resource for corporate infrastructure and enterprise applications. This role provides hands‑on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices. The IT Specialist partners closely with operations, Shared Services, and vendor teams to maintain reliable, secure, and efficient technology services across office and distribution center environments. Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyze, resolve, document, and communicate outcomes for assigned incidents and service requests using the approved ITSM tool and intake channels.
Provide timely and professional technical support for end users, escalating unresolved issues to appropriate internal teams while maintaining ownership and communication.
Install, configure, maintain, and troubleshoot end‑user hardware and software both on‑site and remotely in accordance with US Foods standards and security policies.
Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
Assist with the planning, deployment, testing, installation, training, onboarding, and documentation of technical solutions.
Manage technology lifecycle activities related to employee events including new hires, terminations, transfers, equipment refreshes, and access changes.
Partner with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, returns (RMA), and repairs.
Track and manage IT asset inventory, including spare parts and equipment stock levels.
Coordinate and oversee vendor repair and maintenance activities, ensuring work quality, functional validation, and proper documentation.
Support change management processes and adhere to approved procedures for all technology modifications.
Maintain clean, organized IT work areas and ensure all spaces are kept clear of clutter, obstructions, and potential safety hazards.
Perform other duties as assigned by the manager.
Internal
All internal end users (on-site and remote) across corporate offices and distribution centers
IT Shared Services and application support teams
External
IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, UPS, and display technologies
WORK ENVIRONMENT
On Site – Region Based
Travel to multiple sites within the assigned region or bordering states as required
Occasional after‑hours or peak operational support may be required
MINIMUM QUALIFICATIONS
Minimum of 5 years of hands‑on experience supporting enterprise IT technologies
Demonstrated experience with:
Windows desktop environments (configuration, deployment, and troubleshooting)
PC hardware installation, configuration, and repair
General troubleshooting of desktops and peripherals
Microsoft Office applications
Ability to travel locally (approximately 5%)
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  • Cookeville, Tennessee, United States

Sprachkenntnisse

  • English
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