Desktop Support Technician
firstPRO US
- Augusta, Georgia, United States
- Augusta, Georgia, United States
Über
Location: Augusta, ME - 5 Days Onsite
Key Qualifications
Experience providing desktop and end-user technical support Strong troubleshooting skills across hardware, software, and operating systems Working knowledge of Microsoft Windows environments Excellent communication and customer service abilities Experience tracking and managing technology assets and inventory Position Overview
We are seeking Desktop Support Specialists to provide hands‑on technical support within a large enterprise environment. This role is responsible for maintaining end‑user computing devices, resolving technical issues, supporting technology deployments, and ensuring a stable and secure desktop experience for employees. The ideal candidate will be comfortable working independently, interacting directly with users, and managing multiple priorities in a fast‑paced support setting. Responsibilities
Deliver day‑to‑day support for desktop computers, laptops, printers, and peripheral devices. Install, configure, and maintain Windows operating systems and business applications. Diagnose and resolve hardware failures, software issues, connectivity problems, and user‑reported incidents. Perform system upgrades, software deployments, and operating system updates. Assist with testing new technologies, patches, and application releases prior to production rollout. Partner with technical teams to identify recurring issues and implement long‑term solutions. Support workstation lifecycle management, including equipment setup, replacement, relocation, and retirement. Maintain accurate records of hardware assets, software licensing, and inventory levels. Coordinate the disposal and replacement of outdated or non‑functional equipment according to organizational standards. Assist with endpoint security initiatives, including antivirus management, patch compliance, and system protection measures. Utilize remote support tools to troubleshoot and resolve issues efficiently. Provide clear guidance and technical assistance to end users regarding systems, applications, and technology services. Investigate root causes of technical problems, validate corrective actions, and implement permanent resolutions where appropriate. Support basic network troubleshooting efforts and coordinate escalations when necessary. Create and maintain user documentation, knowledge base articles, and training materials. Monitor system performance trends and identify opportunities to improve reliability and user experience. Participate in team meetings, operational reviews, and ongoing technology improvement initiatives. Ensure all support activities are documented thoroughly and in accordance with established procedures. Communicate project updates, service impacts, and issue status effectively to stakeholders. Collaborate with vendors and third‑party providers when support or escalation assistance is required. Preferred Background
Candidates with experience supporting government environments, large‑scale Windows infrastructures, or public sector organizations will be highly regarded. Success in this role requires strong problem‑solving abilities, attention to detail, and a commitment to delivering excellent customer service.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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