Desktop Support Technician

Matrix

New York, New York, United States

New York, New York, United States

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Job Description We are searching for Desktop Support Technicians to support our client, a major hospital system in Middletown NY. You will help install, upgrade, and troubleshoot all hardware and software for the installed client base. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager.
Responsibilities
Provide on-site and remote technical support to users.
Fully document support tickets on reported issues
Remotely assist customers through installation of applications and computer peripherals.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting when required
Test alternative pathways to resolve an issue
Customize desktop applications to meet user needs
Escalate issues as appropriate
Follow up with clients to ensure continued system functionality
Report and document customer feedback and potential product requests
Create technical documentation and manuals
Qualifications
An ability to work independently and in a team setting with others professionally and respectfully
An ability to adjust to changing situations to meet Urgent and critical issues
Hands-on experience in Operating Systems and Office Suite, including MS Teams
Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners.
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear and concise instructions
Excellent problem-solving and multitasking skills
Service Now experience (preferred)
Requirements
Desktop support two years+ (preferred)
Strong, systematic, and professional problem-solving skills
Proficiency with Windows OS, Active Directory administration, and PC troubleshooting
Deliver high-quality customer service and technical support
Customer-oriented attitude
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New York, New York, United States

Sprachkenntnisse

English

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