Desktop Support Technician
BMWC Constructors
- Indianapolis, Indiana, United States
- Indianapolis, Indiana, United States
Über
OVERVIEW Are you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits? BMWC is an industrial construction company seeking an experienced Information Services Desktop Support Technician.
You will be part of a top-performing Information Services department that works hard and has fun. You will report to an experienced Corporate Manager of Information Services who is an expert in the industry. The Desktop Technician’s role is to support, deploy, and maintain organizational computer systems, mobile devices, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all corporate hardware and equipment while ensuring optimal workstation performance. This position troubleshoots problem areas (in person, via telephone, or remotely) in a timely and accurate fashion, maintaining thorough technical documentation and providing exceptional end-user assistance where required.
RESPONSIBILITIES As a Desktop Support Technician, you will:
Support the development, testing, and implementation of new computer infrastructure projects and hardware deployments.
Image, patch, and configure company‑issued computers according to defined organizational standards during the pre‑deployment process.
Perform on‑site analysis, diagnosis, and resolution of complex desktop, laptop, and peripheral problems for end‑users; recommend and implement corrective solutions, including managing depot repair workflows for remote users.
Install, configure, test, maintain, monitor, and troubleshoot end‑user hardware, network peripherals, printing/scanning devices, presentation equipment, and productivity software.
Track, log, and manage the complete lifecycle of incoming support requests within the internal Help Desk ticketing system, ensuring alignment with organizational Service Level Agreements (SLAs).
Populate and maintain accurate technical documentation, asset inventory, and resolution workflows within the internal IT knowledge base.
Perform related duties consistent with the scope and intent of the position.
Provide technical end‑user training during employee onboarding and throughout the end‑user lifecycle.
REQUIREMENTS AND QUALIFICATIONS
2-3 years of progressive work experience in an enterprise desktop support or help desk technician
High school diploma or equivalent
Hands‑on experience supporting Microsoft 365 core applications (Teams, Outlook, OneDrive, SharePoint) and Windows 10/11 operating systems
CompTIA A+, Network +, or Microsoft certifications are a plus
Proven ability to read and interpret technical manuals, procedural documentation, and OEM software guides
Strong technical knowledge of PC, laptop, and printer hardware architectures
Practical experience administering user profiles, group memberships, and security policies within Active Directory and Entra ID (Azure AD)
Strong, proactive customer service orientation with a user‑friendly approach to technical troubleshooting
Proven analytical, research, and problem‑solving abilities
Ability to effectively prioritize, multitask, and execute assignments in a fast‑paced environment
Excellent written, oral, and interpersonal communication skills; ability to present technical ideas in non‑technical, business‑friendly language
Highly self‑motivated, organized, with keen attention to detail
Team‑oriented contributor skilled at working within a highly collaborative environment
BENEFITS
Competitive Pay with Bonus
PTO and Paid Holidays
401K/Profit Sharing with company match
Medical, Dental, and Vision Insurance
Life, AD&D and Disability benefits
Pet Insurance
Tuition Assistance
ABOUT US BMWC tackles the world’s toughest and most daunting industrial construction challenges. Our work encompasses an array of industrial sectors, including aerospace, chemical, electric power, food and beverage, oil and gas, pharmaceutical and biotechnology, and semiconductors.
As one of the premier specialty construction companies in the country, our employees enjoy a focus on growth and development, work/life balance, and one of the best safety records in the industry. We are 100% management‑owned, making our employees' development and advancement paramount to our success.
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Sprachkenntnisse
- English
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