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Desktop Support Technician
TECEZE
- Doral, Florida, United States
- Doral, Florida, United States
Über
Location: Miami, FL / Onsite
Employment Type: W2 Full-Time
The Desktop/Field Services Technician is responsible for supporting end-user computing environments, including installation, configuration, upgrades, and maintenance of desktop and laptop systems, as well as related peripherals. The role requires hands-on experience supporting Windows-based environments and TCP/IP networks.
Responsibilities
Resolve and close tickets/work orders related to end-user desktops, laptops, and peripherals
Respond to escalated support issues from the Helpdesk
Participate in desktop deployment and upgrade projects as part of a global team
Diagnose and resolve issues remotely using remote support tools
Troubleshoot and collaborate with infrastructure and support teams to resolve technical issues
Document all user interactions and updates in the IT service management system, including asset tracking
Perform data recovery from hard drives and support data migration activities
Support VPN, remote access, and wireless/broadband connectivity for mobile users
Install, configure, and maintain local and network printers
Perform routine preventive maintenance on systems and devices
Work flexible schedules including shifts, holidays, on-call rotations, and travel as required
Follow IT policies, procedures, and best practices defined by management
Qualifications
Associate or bachelor's degree in computer science, Information Systems, or related field, or equivalent practical experience
Minimum 5 years of hands-on experience in desktop support and troubleshooting Windows-based systems
Strong knowledge of Windows operating systems (including Windows 7 and above)
Experience with ticketing systems and IT service workflows
Understanding of VPN connectivity and troubleshooting methods
Excellent customer service and communication skills, with the ability to interact at all organizational levels
Ability to work independently and within a collaborative team environment
A+ Certification preferred
MCSE/MCP certification is an advantage
Experience in airline or airport IT environments is a plus
Ability to lift up to 30 lbs. when required
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Sprachkenntnisse
- English
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