Desktop Support Technician

FirstPRO

Pennsauken, New Jersey, United States

Pennsauken, New Jersey, United States

Über

We are looking for a skilled and customer-oriented Desktop Support Technician to join our IT Support Services team. In this role, you will deliver hands‑on technical support across a multi‑site corporate and manufacturing environment, ensuring end‑user systems, applications, and devices run smoothly and efficiently. The ideal candidate is proactive, communicates effectively, and has experience supporting a broad range of enterprise technologies.
Key Responsibilities
Deliver daily desktop support to end users, including troubleshooting hardware, software, and peripherals
Support and maintain Windows 11 systems, including configuration and issue resolution
Administer and support Microsoft 365 services such as Outlook, Teams, and OneDrive
Manage user accounts, permissions, and distribution groups within Active Directory
Provide support for collaboration platforms, including Microsoft Teams and Webex
Maintain and update the asset database, tracking deployed and in‑stock equipment
Perform laptop imaging, provisioning, and deployment using standard corporate tools
Diagnose and resolve network connectivity issues, including basic LAN/WAN troubleshooting
Support VPN access and troubleshoot remote connectivity issues
Assist with RSA multi‑factor authentication and related security tools
Set up, maintain, and troubleshoot printers
Provide support for mobile devices on both iOS and Android platforms
Create and maintain knowledge base documentation
Accurately document incidents, resolutions, and processes in the IT ticketing system
Ensure a high level of customer satisfaction through clear communication and timely support
Collaborate with other IT teams to escalate and resolve complex technical issues
Required Qualifications
3–5 years of experience in desktop or end‑user support within a corporate environment
Strong working knowledge of:
Microsoft 365 (O365)
Active Directory
Windows 11
VPN technologies and remote access tools
Basic networking concepts (LAN/WAN troubleshooting)
Experience with laptop imaging and deployment processes
Experience supporting iOS and Android mobile devices
Strong troubleshooting and analytical skills
Excellent customer service and interpersonal abilities
Strong verbal and written communication skills
Ability to work independently while managing multiple priorities
Willingness to travel locally up to 20%
Preferred Qualifications
Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent experience)
Experience supporting Lenovo hardware in an enterprise environment
Familiarity with ITIL practices or structured IT service management frameworks
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Pennsauken, New Jersey, United States

Sprachkenntnisse

English

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