Desktop Support Technician
Leidos
- Washington, Utah, United States
- Washington, Utah, United States
Über
Responsibilities
Manage resolution of customer tickets according to Service Level Requirements.
Ensure proper ticket handling and adherence to guidelines.
Properly troubleshoot and resolve user computer issues including hardware and software concerns.
Ensure customer‑related tasks are completed within the timeline set.
Troubleshoot and resolve local and networked multi‑function devices, printers, and other hardware components.
Assist other technicians in resolving complex issues.
Qualifications
U.S. Citizen with DoD Secret Clearance.
High school diploma with 4+ years of relevant experience, or equivalent education or certifications.
Valid DoD 8570 IAT Level II: Security+ or higher certification.
Demonstrated expertise in IT Enterprise Operations.
Experience with Microsoft Windows OS version 11.
Experience with HP Service Manager, Remedy, or similar service/help desk ticket management software.
Basic network troubleshooting skills.
Excellent customer service and communication skills (oral and written).
Desired Additional Qualifications
Organized and detail‑oriented.
Strong leadership and self‑motivation.
Strong collaboration, prioritization, and adaptability.
Ability to manage and prioritize own work and that of a team.
Independent decision making and analytical thinking.
Effective communication with all organizational levels.
Physical & Other Requirements
Must be able to lift 50 lbs. horizontally and 25 lbs vertical using ladder.
Must work in confined spaces (raised floors, communications closets) and noisy environments.
Must stand or sit for 8 hrs at a time.
Must use basic hand tools for rack mounting.
Must have normal color vision and correctable vision to 20/20.
Must read digital test equipment such as OTDR.
Must be able to drive personal or corporate vehicle; valid state license required.
Pay Range $34.00–$38.00 per hour.
EEO Statement All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, pregnancy, or any other basis prohibited by law. We consider applicants with criminal histories consistent with relevant laws.
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Sprachkenntnisse
- English
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