IT Service Support Specialist (m/f/d)

We are looking for reinforcements for our team as IT Service Support Specialist!

As an IT Service Support Specialist, you are the interface between our regional offices and the IT department. You take on a responsible role in the strategic planning and implementation of technical solutions.

Your tasks:
* Consolidate, review and actionize: You collect technical requirements and problems from the regional offices, review them and initiate appropriate measures.
* Technology and service roadmap: You evaluate the current technology and service landscape and develop a future-oriented roadmap together with the team.
* Business impact and risks: You analyze the business impact of new technologies and services as well as the associated risks.
* Delivery management: You manage the implementation of technical solutions and projects and ensure a smooth process.
* Business plan: You make valuable contributions to the creation of the departmental business plan through your work.
* Improving technical solutions: You identify potential for improvement in existing technical solutions and work on optimizing them.
* Escalation management: In the case of complex technical problems, you take over the escalation to the responsible bodies.
* Risk management: You contribute to risk minimization within the framework of the given corporate guidelines and strategies through proactive action.

Your profile:
* Completed technical training (e.g. IT system administrator, electrical engineer) or comparable qualification
* Several years of experience in technical support, ideally in the on-site area
* Solid knowledge of hardware and software
* Very good analytical skills and solution-oriented thinking
* Excellent communication and team skills
* Ability to work independently and in a structured manner

We offer:
* Varied and responsible work in a dynamic environment
* Opportunity to actively participate in the design of technical solutions
* Integration into an experienced and collegial team

We look forward to your application!

Job Types: Full-time, Permanent



Ausbildung:
* Bachelor (Wünschenswert)

Berufserfahrung:
* IT: 2 Jahre (Erforderlich)
* Support: 2 Jahre (Erforderlich)


Work Location: In person