Service Advisor

Hennessy Auto Group

Woodstock, Georgia, United States

Woodstock, Georgia, United States

Über

At Hennessy Honda of Woodstock , service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience.
What we offer:

Top-notch facilities
Paid training and certifications
Unlimited career growth opportunities
Full range benefits
401(k) with matching contributions

What you'll do:

Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
Acknowledge automotive problems and services needed by listening to the customer's description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed
Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly..
Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer's approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
Develop estimates by costing materials, supplies and labor; calculate customer's

Woodstock, Georgia, United States

Sprachkenntnisse

English

Hinweis für Nutzer

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