SIGNUP

This job offer is no longer available

XX

Service Advisor

Hennessy Auto Group
  • US
    Woodstock, Georgia, United States
  • US
    Woodstock, Georgia, United States

About

At Hennessy Honda of Woodstock , service advisors are the face of the service department and play a crucial role in building trust and gaining repeat business with our service customers. As a service advisor, you are the liaison between the customer and technician and are responsible for ensuring an excellent experience.
What we offer:
  • Top-notch facilities
  • Paid training and certifications
  • Unlimited career growth opportunities
  • Full range benefits
  • 401(k) with matching contributions

What you'll do:
  • Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
  • Acknowledge automotive problems and services needed by listening to the customer's description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed
  • Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly..
  • Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer's approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
  • Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
  • Develop estimates by costing materials, supplies and labor; calculate customer's
  • Woodstock, Georgia, United States

Languages

  • English
Notice for Users

This job was posted by one of our partners. You can view the original job source here.