Service AdvisorHennessy Auto Group • Woodstock, Georgia, United States
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Service Advisor
Hennessy Auto Group
- Woodstock, Georgia, United States
- Woodstock, Georgia, United States
À propos
What we offer:
- Top-notch facilities
- Paid training and certifications
- Unlimited career growth opportunities
- Full range benefits
- 401(k) with matching contributions
What you'll do:
- Greet customers on the lane and perform a walk-around of the vehicle upon arrival.
- Acknowledge automotive problems and services needed by listening to the customer's description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed
- Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the Reynolds & Reynolds system correctly and promptly..
- Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer's approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
- Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
- Develop estimates by costing materials, supplies and labor; calculate customer's
Compétences linguistiques
- English
Avis aux utilisateurs
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