Mobile Service Advisor/Coordinator

Job Description

Description of the role:

Jannell Ford of Hanover is seeking a Mobile Service Advisor/Coordinator to join our team in Hanover, MA. The ideal candidate will be responsible for coordinating and managing service appointments, communicating with customers, and ensuring customer satisfaction.

Responsibilities:

• Coordinate service appointments and manage scheduling
• Communicate with Mobile technicians regarding dispatch of daily repair orders 
• Communicate with customers regarding service needs, up selling of service and updates on work being performed
• Ensure customer satisfaction through quality service
• Manage service records and documentation
• Follow up after service is performed to collect