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Desktop Support Analyst, Technical SupportMacquarie Global Services • New York, New York, United States
Jetzt Bewerben
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Desktop Support Analyst, Technical Support

Macquarie Global Services
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Desktop Support Analyst, Technical Support life insurance, vision insurance, parental leave, long term disability, 401(k), remote work
Join our Tech Assist team which delivers and supports technology solutions for all business groups. As a member of Tech Assist, you will be the face of Technology in New York.
Salary range for this position: $60,000 - $70,000 per year, plus overtime and an annual discretionary incentive compensation award.
Responsibilities
Support key end‑user computing, including telephony (Cisco and dealer voice) and mobile devices (Apple and Android) with regular status updates to customers, stakeholders, and management during high‑impact incidents.
Collaborate with second and third‑level technology teams for urgent or complex issues.
Qualifications
Prior experience in a corporate IT environment, ideally in a fast‑paced, high‑level support role with outstanding interpersonal skills for professional interactions with staff.
Knowledge of technologies including iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management, and market data applications such as Bloomberg, Fidessa, ICE, FactSet.
Strong communication and stakeholder management skills, with the ability to communicate, present, and generate enthusiasm for ideas and solutions.
Ability to balance high‑volume workloads with detailed analytical troubleshooting and complex problem resolution while maintaining ownership and accountability.
Dynamic and collaborative character capable of working effectively with colleagues and business users in a constantly evolving environment, and a passion for technology.
Benefits
1 wellbeing leave day per year and a minimum of 25 days of annual leave.
20 weeks paid parental leave for primary caregivers and 12 days of paid transition leave upon return.
6 weeks paid leave for secondary caregivers.
2 days of paid volunteer leave and donation matching.
Medical, prescription drug, dental, and vision insurance; health savings account and dependent day‑care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long‑term disability.
Employee Assistance Program with behavioural health network services.
Wide range of learning and development opportunities, including reimbursement for professional membership or subscription.
Recognition and service awards.
Hybrid and flexible working arrangements, dependent on role.
Reimbursement for work‑from‑home equipment.
We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable accommodation to individuals who may require support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.
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  • New York, New York, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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