Desktop Support Tech

AA2IT

Union City, California, United States

Union City, California, United States

Über

Desktop Support Technician Location: 3240 Whipple Rd, Union City CA Monitor service now, work tickets as they come in, manage workload, schedule time with client to resolve issues. Manage inventory, maintain cmdb. Top 2 required skills that candidates must have:
Very detailed with good communication and documentation Customer service skills a must
Work schedule for this position: (M-F 8-5) No OT, No on call Required experience:
Desktop break/fix experience: 4 years Imaging experience: 4 years Laptop break/fix experience: 4 years Basic printer installation & configuration: 4 years
Preferred certifications:
Comptia A+ (Required) or 90 days after conversion Lenovo warranty certifications a plus
Supporting skills:
Windows 10 MS Office 0365 Remote access SCCM Imaging Asset management
All our work comes from Service Now ticketing system. Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status. Break-Fix support, changing system boards, hdds, laptop LCDs etc. Good trouble shooting skills both HW and software. IMAC Receiving equipment, unboxing and deploying (set up, breakdown). Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket.

Union City, California, United States

Sprachkenntnisse

English

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