Desktop Support
vTech Solution, Inc.
- Des Moines, Iowa, United States
- Des Moines, Iowa, United States
Über
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame
Job Description Responsibilities:
Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment.
This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
Handle difficult situations with clients and turn them into a win for the desktop support team
work trouble tickets from system
Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
solve issues desk side and through remote desktop
Answer how to questions and resolve issues related to applications, printers, connectivity
Setup and install new PC’s,
Maintain a positive outlook, be professional, and provide excellent customer service
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Qualifications
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Desktop - Windows XP to Windows 7 Migration
Ability to troubleshoot issues with Microsoft Office 2010/2013
Windows networking TCP/IP Configuration and troubleshooting
Ability to troubleshoot issues with Microsoft Internet Explorer 10/11
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Troubleshoot network printers
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (reg edit)
Additional Information All your information will be kept confidential according to EEO guidelines.
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Sprachkenntnisse
- English
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