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Remote Senior Call Center RepresentativeTechOp Solutions International • Miami, Florida, United States
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Remote Senior Call Center Representative

TechOp Solutions International
  • US
    Miami, Florida, United States
  • US
    Miami, Florida, United States
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Über

Remote Senior Call Center Representative TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail‑oriented, adaptable, and thrive in a fast‑paced, high‑volume environment.
Responsibilities:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open‑source research
Route and expedite calls appropriately
Other duties as assigned
Requirements:
5+ years experience in a call center
Associate's Degree
Proven ability to multitask simultaneously while communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience handling sensitive information
Remote position. Candidate must reside within Miami, FL or nearby cities.
Seniority Level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
IT Services and IT Consulting
#J-18808-Ljbffr
  • Miami, Florida, United States

Sprachkenntnisse

  • English
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