Customer Service Agent

Walking Tours

Covington, Kentucky, United States

Covington, Kentucky, United States

Über

Are you friendly? Do you enjoy helping a guest get the best experience possible? Can you multitask? Do you like to learn new things everyday? Are you adaptable and open-minded? Are you a self-starter? Do you thrive in a performance-based environment?
Then we want you to come work with us! We will train you!
Responsibilities include:

Answering customer questions and inquiries by phone, email, and live chat on our website
Taking and processing orders for our customers who purchase tickets
Use Sales skills to obtain a high call to sale ratio
Data entry, helping to keep track of our customers' data
Assisting with other projects around the office

If you're someone who enjoys always having something to do, is responsible, and friendly, you may be a good applicant for this position.
You MUST:

Be available to work weekends and rotating holidays
Be dependable
Have a desire to help our customers
Have a great 'phone' personality - Having a great in person one helps too
Understand that our guests are our #1 priority
Be a quick learner - You'll need to learn all of our tours, in all of our cities, and details about those cities which would help a tourist - "Where can I find parking".

We look forward to hearing from you!

Covington, Kentucky, United States

Sprachkenntnisse

English

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