Client Service Representative

VCA Animal Hospital

United States

United States

Über

The Client Service Representative (CSR) serves as a primary point of contact for clients, ensuring a positive customer experience through responsive communication, problem resolution, and support. This role focuses on building strong client relationships, addressing inquiries, and coordinating with internal teams to deliver timely and accurate service.
Key Responsibilities
* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments
* Placing outbound calls for follow-ups and reaching out to prospective clients
* Presenting and explaining fees, including processing payments
* Serve as the main contact for client inquiries via phone, email, and/or chat
* Respond promptly and professionally to client questions, requests, and concerns
* Resolve client issues by investigating problems and coordinating with internal departments
* Maintain accurate client records, documentation, and communication logs
* Assist clients with onboarding,

United States

Sprachkenntnisse

English

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