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About
Key Responsibilities
* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments
* Placing outbound calls for follow-ups and reaching out to prospective clients
* Presenting and explaining fees, including processing payments
* Serve as the main contact for client inquiries via phone, email, and/or chat
* Respond promptly and professionally to client questions, requests, and concerns
* Resolve client issues by investigating problems and coordinating with internal departments
* Maintain accurate client records, documentation, and communication logs
* Assist clients with onboarding,
Languages
- English
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