Online Client Service RepresentativeTHE ARMORY OPERATIONS INC • Orlando, Florida, United States
Online Client Service Representative
THE ARMORY OPERATIONS INC
- Orlando, Florida, United States
- Orlando, Florida, United States
Über
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
PLEASE CLICK THE LINK BELOW TO BEGIN YOUR APPLICATION PROCESS
Position Overview
The Online Client Services Representative is responsible for maximizing conversion of digital leads into paying customers by providing expert-level support across all online communication platforms. This role is the digital face of The Armoriesengaging with new and existing customers via incoming & outgoing phone calls, email, website chat, GunBroker, CRM, and social channels.
The primary objectives are to:
The list below is not exhaustive, but provides a general template of the expected daily duties and responsibilities of the position.
Capture and convert online and phone leads by answering questions, offering solutions, and recommending products/services.- Deliver personalized service before, during, and after the sale , ensuring client satisfaction and repeat business.
- Assist in order placement (online, phone, or in-store handoff), troubleshoot complex transactions, and provide guidance on firearms, transfers, compliance, and warranty repairs.
- Support store-level staff by handling advanced research requests and managing highly detailed client interactions.
- Uphold The Armories Core Values, brand image, and mission across all media channels.
Responsibilities and Duties
- EnsThe following list is not exhaustive but outlines the essential functions of the role.
Digital Client Engagement, Sales & Lead Management
Respond rapidly to customer inquiries and offer first-contact solutions via:- Incoming Phone calls & text messages
- Email (info@, clientservices@)
- Website chat (live and after-hours follow-ups)
- Webform submissions
- GunBroker, Guns.Com and other 3rd party site inquiries
- Back in Stock and Quote Request notifications
- Convert inquiries into sales via:
- Online checkout support
- Phone order capture
- Personalized store
- Online checkout support
Sprachkenntnisse
- English
Hinweis für Nutzer
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