Online Client Service RepresentativeTHE ARMORY OPERATIONS INC • Orlando, Florida, United States
Online Client Service Representative
THE ARMORY OPERATIONS INC
- Orlando, Florida, United States
- Orlando, Florida, United States
About
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
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Position Overview
The Online Client Services Representative is responsible for maximizing conversion of digital leads into paying customers by providing expert-level support across all online communication platforms. This role is the digital face of The Armoriesengaging with new and existing customers via incoming & outgoing phone calls, email, website chat, GunBroker, CRM, and social channels.
The primary objectives are to:
The list below is not exhaustive, but provides a general template of the expected daily duties and responsibilities of the position.
Capture and convert online and phone leads by answering questions, offering solutions, and recommending products/services.- Deliver personalized service before, during, and after the sale , ensuring client satisfaction and repeat business.
- Assist in order placement (online, phone, or in-store handoff), troubleshoot complex transactions, and provide guidance on firearms, transfers, compliance, and warranty repairs.
- Support store-level staff by handling advanced research requests and managing highly detailed client interactions.
- Uphold The Armories Core Values, brand image, and mission across all media channels.
Responsibilities and Duties
- EnsThe following list is not exhaustive but outlines the essential functions of the role.
Digital Client Engagement, Sales & Lead Management
Respond rapidly to customer inquiries and offer first-contact solutions via:- Incoming Phone calls & text messages
- Email (info@, clientservices@)
- Website chat (live and after-hours follow-ups)
- Webform submissions
- GunBroker, Guns.Com and other 3rd party site inquiries
- Back in Stock and Quote Request notifications
- Convert inquiries into sales via:
- Online checkout support
- Phone order capture
- Personalized store
- Online checkout support
Languages
- English
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