Customer Service Representative

Job Description

Customer Service Representative

Location: Eagan, MN
Pay: $20.00 per hour
Schedule: 4:00 PM – 12:30 AM

The Customer Service Representative provides prompt, courteous, and efficient service by responding to customer inquiries, processing orders, and resolving issues. This role serves as a key liaison between customers, the warehouse, and internal teams to ensure smooth operations and customer satisfaction.

• Respond to customer inquiries regarding orders, shipments, inventory, and deliveries

• Process customer work orders and generate required documentation

• Coordinate with warehouse and office teams on scheduling, invoicing, and credit adjustments

• Track orders, update inventory records, and maintain accurate files

• Resolve refused, short, overage, and damaged (OS&D) orders

• Report customer feedback and service issues to management

• Answer phones, greet visitors, and provide general clerical support

• Schedule loads and ensure shipments are properly closed

• Perform other duties as assigned

• 0–2 years of related customer service or office experience

• Ability to multitask in a fast-paced environment

• Strong communication and problem-solving skills

• Experience handling challenging customer situations

• Proficiency with Microsoft Office and basic computer systems

• Knowledge of Warehouse Management Systems (preferred)

• Accurate typing and data entry skills

• Team-oriented with a professional, positive attitude

• High school diploma or GED required

• Ability to sit for extended periods with frequent interruptions

• Occasional standing, reaching, bending, and light lifting (up to 20 lbs.)

• Ability to use office equipment and electronic tools

• May require occasional travel and visits to warehouse environments, including cold temperatures