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Support monitoring of availability and uptime of corporate systems (e.g. routers, switches, phones, firewalls, cloud components, workstations, laptops) — escalate issues to senior IT staff asrequired Manage internal applications (e.g. AD, Office 365, Jira, Confluence, Okta) including access management Maintain physical office infrastructure, including setup of workstations and desk moves as directed by management Work within established security practices aligned to the NIST Cybersecurity Framework (e.g. Data Loss Prevention, Event Logging, Mobile Policies, Firewall Policies) — not responsible for defining or adopting new practices Maintainaccurateand detailed documentation of work instructions and internal procedures Aid senior members of the team where needed Responding to desktop support requests from employees face-to-face and remotely. Providegeneral support-1st and 2nd levelfor IT systems. UseNearmapstandard IT tools to track work. Additional Information
Exposure to scripting languages — Bash, PowerShell Office 365, Active Directory (incl. Group Policy and administration) Exposure to cloud infrastructure — AWS or similar Networking andfirewallfundamentals Strong awareness of Data Security Strong technical documentation skills Ability to communicate across all levels of the business
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Sprachkenntnisse
- English
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