Customer Service

Job Description

About us:

Spring Forest Cabinetry is a kitchen and bath cabinet wholesaler based in Greensboro, NC, that provides great products for contractors, stores, builders, and remodelers. Our product has a purpose to expand and express your possibilities, but not your budget.

About the Role:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Greensboro, NC. In this role, you will be the first point of contact for our customers and play a key part in ensuring a smooth and professional order process from start to finish.

• Process customer orders received via email and online portals
• Accurately log and track orders using Trello
• Coordinate with other departments through Slack
• Schedule freight shipments and coordinate with shipping companies
• Provide timely updates to customers on their orders
• Build and maintain strong relationships with customers and potential clients
• Communicate with sister locations to check product availability
• Welcome walk-in customers and showcase our cabinet showroom

• Minimum 1 year of customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong communication and organizational skills
• Experience using Trello, Slack, and email platforms preferred
• Ability to multitask and manage time effectively
• Cabinet industry experience is a plus, but not required
• Spanish-speaking skills are a plus.