Customer Service Representative

CSR Contract Role – Canada Cartage (Cathy Lacivita)

• Position: Contract (backfill)
• Pay rate: $19/hour
• Start date: Immediate
• Location: Training → hybrid (2 days in-office, 3 WFH)
• Hours: 9:00 AM – 5:30 PM, Monday–Friday (may adjust with notice)

Responsibilities:

• Customer communication via email (~60/day) and phone (~20/day)
• Excel work (spreadsheets; intermediate level, VLOOKUP/pivot an asset)
• Order entry, dispatch coordination, tracking & tracing, appointment scheduling
• Adapt quickly in a fast-paced, high-volume environment

Qualifications / Skills:

• Fluent in English
• Excellent communication and time management skills
• Team player ; will work closely with 2 other CSRs
• Prior experience in trucking, freight, or 3PL is an asset