Customer Support Coordinator

Job Description

Pay: $45,000.00 - $65,000.00 per year

Job description:

HVAC Service Coordinator

Looking for a change?

Looking for a company that treats the team with respect?

Looking for a company that shows recognition when earned?

Looking for a company you can retire with?

A.M Botte Mechanical is looking for you!

A.M Botte is looking to hire a full time HVAC Customer Service Coordinator. Hours are Monday-Friday, 9:00-5:30, with a half hour lunch. Pay is determined upon experience. We are looking for a personable and dedicated Customer Engagement Specialist to join the A.M. Botte Mechanical team. As the first point of contact for our valued customers, you will play a crucial role in creating a positive and lasting impression. This position requires Heating, Air Conditioning & Plumbing knowledge, excellent communication skills, a knack for problem-solving, and a passion for delivering top-notch service. The duties include, but are not limited to:

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, web forms, and chat.
• Address and resolve customer concerns or issues with empathy and efficiency.
• Scheduling customer appointments
• Communicate with field personnel
• Maintain in-depth knowledge of our products and services to provide accurate information.
• Identify opportunities to recommend additional products or services tailored to customer needs.
• Collaborate with internal teams to ensure a seamless customer experience.
• Accurately record customer interactions and updates in our CRM system.
• Follow company protocols when handling customer requests and concerns.
• Participate in ongoing training programs to continuously improve service skills and product knowledge.

Qualifications

• Previous experience in customer service related field is preferred.
• Heating, Air Conditioning & Plumbing knowledge required
• Strong verbal and written communication skills with active listening abilities.
• Familiarity with Service Titan and customer support tools
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Problem-solving skills with the ability to make sound decisions.
• A friendly, positive, and empathetic attitude.
• Flexible with work schedule, including evenings and weekends as needed.
• Strong computer skills
• High school diploma or equivalent; additional certifications in customer service are a bonus.

Benefits

• Competitive salary ($45,000 – $65,000, depending on experience)
• Unlimited spiff compensation available
• Comprehensive health paid 100% for employee
• Dental, and vision are available
• 401(k) retirement plan with 4% company match.
• Paid time off NJ sick time and Holidays
• Ongoing professional development and training opportunities.

Join the A.M. Botte Mechanical team and help us deliver an exceptional experience to our customers every day. We are excited to welcome a new member who shares our commitment to quality service and customer satisfaction!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

A.M. Botte Residential & Commercial HVAC & Plumbing

A.M. Botte Residential & Commercial HVAC & Plumbing