Attribution Causation Controller - Attribution

Purpose of role:  

​ ​ ​ To ensure correct investigation, attribution, reporting and final root cause of train running delay information to support performance improvement commitments outlined by the industry.   ​  

Key Accountabilities:    

• ​ ​ ​ Ensure all incidents are correctly investigated, described and coded

• ​ Adhere to contractual timescales

• ​ Identifying patterns and trends and sharing these with the wider functions

• ​ Adhere to the Delay Attribution Principle and Rules

• ​ Communicate effectively with internal and external stakeholders. ​  

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Knowledge:    

• ​ ​ ​ Appreciation of performance improvement  

• ​ Knowledge of railway and infrastructure operations  

• ​ Excellent understanding of Delay Attribution Principles and Rules  

• ​ Good understanding of Customer Services and Operations ​.  

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Skills:    

• ​ ​ ​ Oral and written communication  

• ​ Time management  

• ​ Good investigation and analytical skills with an eye for ​ detail

• ​ Professionalism and strong work ethic

• ​ Teamwork and collaboration

• ​ Ability to handle difficult conversations.  

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Experience:    

• ​ ​ ​ Experience in data entry, data interpretation and report production  
• ​ Excellent investigation skills.  

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What we can offer you  

• Final salary pension 
• 25 days holiday plus bank holidays 
• Health Care 
• Free travel on GTR and sister groups for you and your family 
• 75% off travel on other train operating companies for you, and leisure for your family 
• Discounted Oyster Card 
• GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies  
• StarHub –  our great benefits package which, for example, includes discounts with many retailers. 

Documents

• Attribution Causation Controllers.pdf (312.91 KB)