Account Manager Customer Service

Job Description

Responsibilities:

• Processing and tracking purchase orders
• Maintain customer and manufacturer price lists, quotes, and bids
• Place and track sample requests across multiple vendors
• Provide product information and item specifications
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers
• Manage art request projects for custom print products

​Qualifications:

• Background in sales, customer service, or related fields
• Experience managing high volumes of emails and customer inquiries
• Able to multitask with a strong attention to detail
• Familiarity with CRM platforms
• Strong communication skills
• Highly organized
• Work independently and take direction
• Demonstrate the ability to solve problems
• Solid Microsoft Excel background

Nice to Have:

• Experience in the food service, packaging, or janitorial supply industry
• Experience working with manufacturers and/or distribution
• Experience working in a B2B - Business To Business - sales environment

We are seeking an