Customer Care Administrator

Location: Wimbledon Office

Contract Type: Full-time, Permanent

Are you ready to make a difference in customer satisfaction? As a Customer Care Administrator , you will be the heartbeat of our Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. This is your chance to shine as the primary post-sale contact, ensuring smooth order processing and exceptional customer communication throughout the delivery lifecycle.

In this role, you will:

• Manage the end-to-end Order-to-Cash process from order receipt to delivery and invoicing.
• Accurately enter, maintain, and update customer orders in our system.
• Raise and manage purchase orders with Carrier factories and approved third-party suppliers.
• Support complex orders that go beyond standard shipments.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Handle customer queries related to orders, delivery, documentation, and invoicing.
• Coordinate and resolve service, delivery, and operational issues raised by customers.
• Be the initial contact for post-sale inquiries regarding warranty, quality, technical issues, or breakdowns.

To thrive in this role, you will have:

• Experience in customer care, order processing, or operations within a technical, manufacturing, or project-based environment.
• Familiarity with ERP systems (SAP S/4HANA or similar preferred).
• The ability to manage multiple priorities in a fast-paced environment.
• A strong customer-focus with a proactive and solutions-oriented mindset.
• Excellent collaboration and team integration skills.
• Strong IT skills, including proficiency in MS Office.

• Competitive base salary.
• Up to £5,000 bonus (paid quarterly).
• 25 Days Holiday + bank holidays.
• Holiday purchase scheme.
• Company pension scheme.
• Career progression – we love to nurture talent from within and will work with you to achieve your long-term career aspirations.

Carrier is the world’s leader in high-technology heating, air-conditioning, and refrigeration solutions. With over 100 years of proven innovation, we solve problems on a global scale and drive new industries. Our mission is to be the first choice for heating, air-conditioning, and refrigeration solutions worldwide. We strive to make the world a better place to live, work, and play, and we are consistently ranked as one of the world’s most respected companies, committed to social responsibility and environmental stewardship.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation