assistant manager

Join Our Family of Brands – Northern Reflections, Ricki's & Cleo

At Northern
Reflections, Ricki's, and Cleo, we are united by a shared vision: to
inspire and empower women through fashion that fits their lives. With a proud
legacy in Canadian retail, we bring together decades of expertise, a passionate
team, and a commitment to delivering exceptional style, quality, and service.

As
part of our growing organization, you'll join a collaborative and dynamic team
that values innovation, customer connection, and the power of great fashion.
Whether it's timeless comfort, polished workwear, or versatile style, each of
our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as an Assistant Manager, you will play a key
leadership role in driving profitable sales growth and ensuring an exceptional
in-store brand experience. Partnering with the Store Manager, you will be
accountable for all aspects of store operations and financial performance. You will
lead, recruit, train, and coach a high-performing sales team, fostering a
culture of excellence and customer-focused service. Your leadership will
inspire success, ensure smooth day-to-day operations, and create a welcoming
environment for every customer.

Key Responsibilities:

• Responsible
  for maintaining all aspects of day-to-day store operations including achieving
  sales goals, ensuring excellent customer experiences, and overall team
  leadership.  
• Oversee
  business operations in the absence of the Store Manager.
• Drive
  business results through coaching and encouraging a customer focused sales team
• Promote
  the brand through knowledge and understanding of our product, business, and
  values
• Help
  recruit, train and retain a high-performing sales team
• Oversee
  store operations, including shift task organization and store opening and
  closing duties
• Execute
  all merchandising, marketing and visual presentation aspects of the store
  according to our standards and directives
• Maintain a safe and clean store environment for our teams and customers 
• Secure
  company assets with strong loss prevention skills and awareness
• Creating
  a positive work environment that embodies our values

Experience
& Qualifications:

• 1–2
  years of retail management or supervisory experience, preferably in a specialty
  or apparel store
• Proven
  ability to lead, motivate, train, and coach a results-driven sales team
• Strong
  retail and business acumen with a focus on achieving sales targets and KPIs
• Demonstrated
  success in recruiting, selecting, and developing high-performing team members
• Excellent
  customer service skills with a commitment to delivering exceptional experiences
• Team-oriented
  mindset with a collaborative approach to leadership
• Physically
  able to stand for extended periods, climb ladders, and lift up to 30 lbs
• Flexible
  availability, including daytime, evening, and weekend shifts
• Ambition
  to grow within the company, with a goal of becoming a future Store Manager