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Customer Service AgentGroupe RPQuebec City, Québec, Canada
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Customer Service Agent

Groupe RP
  • CA
    Quebec City, Québec, Canada
  • CA
    Quebec City, Québec, Canada

Über

Our client, a well-known retailer, is currently looking for a Customer Service Agent to join their team!
Full-time. Permanent.
Responsibilities:
  • Respond to customer requests and questions;
  • Answer incoming calls and redirect them to the appropriate people;
  • Conduct research to help customers resolve their issues;
  • Manage returns and exchanges;
  • Order and receive office supplies;
  • Perform all other related duties.
Profile :
  • Work experience in a similar role;
  • Knowledge of an ERP system;
  • Computer savvy;
  • Excellent oral and written communication skills;
  • Bilingualism in French and English (in order to communicate with English-speaking clients 50% of the time).
Benefits:
  • Group insurance;
  • Group RRSP;
  • Access to telemedicine services;
  • Employee discounts;
  • On-site cafeteria and break room;
  • Free on-site parking;
  • Work-life balance;
  • Opportunities for growth and professional development.
  • Quebec City, Québec, Canada

Sprachkenntnisse

  • English
Hinweis für Nutzer

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