Service Analyst-SC ClearedQualient Technology Solutions UK Limited • London, England, United Kingdom

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Service Analyst-SC Cleared

Qualient Technology Solutions UK Limited

London, England, United Kingdom

London, England, United Kingdom

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Job Description: • Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. • Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc. • Monitor service KPIs, ensuring services meet performance, quality, and compliance standards and communicate in service reviews • Escalate complex issues appropriately while maintaining ownership including participation in Major Incident • Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred

London, England, United Kingdom

Sprachkenntnisse

English

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