Customer Solutions Administrator

Panasonic Australia is seeking a proactive and customer‑focused Customer Solutions Administrator  to support our customers, retailers, sales representatives, and service partners. This role plays a key part in resolving escalated customer issues from our outsourced call centre and ensuring a high standard of service delivery across the business. You will act as a primary point of contact for complex customer and service partner matters, delivering fair and timely resolutions aligned with Panasonic Australia's customer service philosophy and the Australian Consumer Law. This role also provides spare parts support, service partner coordination, and secondary support for HVAC VIC field service operations.

This is a six (6) month contract term.

The key responsibilities we would trust you with:

The areas of knowledge and expertise that matter most to the role:

For over 100 years, Panasonic as a global business has been focused on product innovation and improving people's lives. For Panasonic Australia, our focus is to continue to build on our strong relationships with our partners and continue to strive for a better life and a better world for our customers. Our philosophy is in delivering a diverse range of solutions to homes and businesses.

Our employees thrive in a fulfilling workplace with a unique culture that promotes development, sustainability, and wellbeing.

What's on offer:

In return for your talent and expertise, we will offer you a competitive salary package, flexible/hybrid working options, awesome company culture, working with a talented and supportive team which will allow you to grow your skills within a company that rewards performance. 

So, what are you waiting for?

Apply here, set yourself on a path to success and achievement