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Über
You will primarily handle customer requests through eDesk, maintain a clean workflow, and ensure professional, friendly, and efficient communication. Experience with e-commerce brands (beauty is a plus) is welcomed.
Qualifications
Experience in customer support or VA roles
Strong written English and professionalism
Excellent organization and attention to detail
Helpdesk experience (eDesk strongly preferred)
Proficient with Google Sheets
Reliable, consistent, and proactive
How to Apply
Please submit:
– A short introduction about yourself and your VA experience
– Examples of customer support or helpdesk tasks you've handled
– Your experience with eDesk, Google Sheets, Notion, and (if any) Shopify/e-commerce
– Your availability (daily schedule)
Deliverables
Manage all customer tickets via eDesk (inquiries, cancellations, returns, refunds, claims)
Organize templates, macros, and automations inside eDesk
Track orders for "lost" customers: provide tracking numbers, check tracking sites and local carriers
Maintain Google Sheets for order updates and cases
Handle complaints with empathy and problem-solving
Ensure quick, accurate, and well-structured responses
Use AI tools (ChatGPT, etc.) efficiently without full dependence
Contract duration of more than 6 months. with 30 hours per week.
Mandatory skills: Customer Service, Virtual Assistance, Communications, Customer Support, Email Communication, Help Desk Software, Ecommerce Support, Zendesk, Freshdesk
Sprachkenntnisse
- English
Hinweis für Nutzer
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