Über
This role will focus on supporting Italian-speaking customers, while internal communication will be conducted in English. We are looking for a freelancer based in North or South America (preferred).
If you are customer-focused, detail-oriented, and comfortable working in a remote environment, we'd love to hear from you.
Responsibilities:
Respond to customer inquiries via email and chat in Italian
Communicate internally with the team in English
Provide accurate information about products and services
Resolve customer issues efficiently and professionally
Manage and track support tickets using Freshdesk
Collaborate with the team via Microsoft Teams
Escalate complex issues when necessary
Maintain high customer satisfaction standards
Requirements:
Native or near-native fluency in Italian
Strong English communication skills
Minimum 1–2 years of customer support experience
Experience using Freshdesk
Experience using Microsoft Teams
Based in North or South America (preferred)
Ability to work aligned with American time zones
Reliable internet connection and professional remote setup
Preferred Qualifications:
Experience supporting European customers
E-commerce or SaaS customer service background
Ability to manage multiple conversations simultaneously
Position Details:
Fully remote
Part-time or Full-time (please specify availability)
Competitive hourly rate (based on experience)
Long-term opportunity for the right candidate
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Customer Support, Email Support, Customer Service, English, Italian, Business with 10-99 Employees
Sprachkenntnisse
- English
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