IT Technician

Founded in 1818 and named after Founding Father Benjamin Franklin, Franklin County is home to over 100,000 residents.  With such a large population, and a total area of 931 square miles, Franklin County is considered a First-Class County with a valuation exceeding $2.5BN. Housed in the County Seat of Union, Franklin County Government operates out of the government headquarters at 400 E. Locust St. Franklin County is community-centered focusing on serving citizens with Purpose, Respect, Innovation, Stewardship, and Mindfulness

POSITION SUMMARY

The IT Technician is responsible for providing deskside technical support to end users, ensuring efficient resolution of hardware, software, and peripheral issues in a professional and customer-focused manner. This role performs light to moderate network troubleshooting, IP configuration, diagnostics, and other various department requests.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Provide help desk support for hardware, software, and network issues via phone, email, and in-person assistance, ensuring timely resolution.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, printers, faxes, and basic network connectivity. Escalate problems as necessary.
• Install, configure, and maintain desktop computers, peripherals, and approved applications in accordance with Franklin County IT standards and security policies.
• Maintain accurate documentation of support requests, solutions, and system configurations to ensure transparency and continuity of service.
• Assist Director of IT with