Veterinary Client Service Representative

Description
Manchester Veterinary Clinic is hiring for a part-time Veterinary Customer Service Representative to join our amazing team

Our Ideal Candidate

The ideal candidate would act as a role model in demonstrating our values. They would collaborate with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment. This is a part-time position.

Role Responsibilities

• Greet clients and patients warmly upon arrival, creating a welcoming and professional first impression.
• Answer multi-line phone system
• Communicate clearly and compassionately with clients
• Schedule appointments
• Process payments, prepare invoices, and handle financial transactions accurately
• Ensure the lobby is clean and organized
• Educate clients on wellness plans, preventative care, and post-visit instructions to promote long-term pet health
• Demonstrate compassion and professionalism in every client interaction, reinforcing trust and the human-animal bond

Experience & Skills Requirements

• Previous experience in a veterinary. Medical, or customer service setting preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Comfort using computers and veterinary software
• Compassionate and professional demeanor with clients and pets
• Dependable, punctual, and able to work as part of a team
• Ability to remain calm and courteous under pressure
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
• Must be comfortable working in an environment with animals of all sizes, including exposure to noise, odors, and pet dander

Compensation negotiable based on credentials and experience with a rate ranging from $17-$19/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

We invest heavily in our employees with many opportunities for growth and development We offer outstanding benefits to full-time employees including medical, dental, and vision insurance, life insurance, paid time off, continuing education, generous pet discounts, and much more