Dispatcher/Office Manager

Company Name: Aspinwall Plumbing & Heating

Position: Dispatcher/Office Manager

Pay Range: Clear path to $75k plus commission

Location: Weymouth, MA
Schedule:

• Full-Time

Benefits:

• Competitive pay and benefits.
• Earned sick leave
• PTO & Vacations
• Company swag
• Opportunity to grow within a trusted, rapidly expanding company.
• A place where your work has impact—helping customers in real moments of need.
• A family-owned company where your work truly matters.
• A culture built on trust, integrity, and serving customers the right way.

Requirements:

• Experience in HVAC, plumbing, or home-service dispatch preferred.
• Strong multitasking and time-management abilities.
• Excellent communication skills—clear, friendly, and confident.
• Comfortable working in a fast-paced, schedule-driven environment.
• Proficiency with service dispatching software (ServiceTitan) is a plus.

Position Summary:

Aspinwall Plumbing & Heating is seeking a Dispatcher/Office Manager with a clear path to $75k+ plus commission . In this role, you will organize, prioritize, and dispatch service calls to licensed technicians while ensuring excellent customer experiences and maintaining efficient daily operations .

The ideal candidate is highly organized , comfortable in a fast-paced environment , and excels at multitasking and problem-solving . You thrive when helping customers in urgent situations , supporting a collaborative team , and making real-time decisions that keep the office running smoothly.

Why This Job Is Awesome

If you thrive on organizing chaos , love helping people , and get satisfaction from keeping a team running at full speed , this role will feel like a win every day . Our dispatchers are the mission control of Aspinwall —coordinating technicians , calming customers , and making smart decisions in real time .

No two days are ever the same. You might be helping a customer with no heat , rerouting a technician to an emergency , or solving a scheduling puzzle to make the day run smoothly. It's fast-paced , team-focused , and incredibly rewarding when everything clicks.

This role is perfect for someone who:

• Loves multitasking and staying a step ahead
• Enjoys solving problems quickly
• Likes working with people—not just screens
• Wants to be part of a tight-knit office team
• Feels proud going home knowing they helped real people in real situations

At Aspinwall, dispatching isn't just a call center job . It's a leadership role at the heart of our operation , where your decisions matter and your wins are celebrated .

Core Responsibilities:

Customer Coordination

• Gather job details accurately and schedule service based on urgency and technician availability.
• Communicate expectations clearly to customers regarding arrival windows, fees, and follow-up needs.

Technician Dispatching

• Assign and route jobs to technicians based on skillset, location, workload, and priority.
• Monitor technician progress and adjust schedules in real time.
• Maintain ongoing communication with the field team to ensure efficient job completion.

Operational Support

• Update service management software with accurate notes, status changes, and job details.
• Work closely with service managers, sales, and office staff to coordinate larger projects or same-day needs.
• Ensure after-hours, emergency, and maintenance calls are organized properly.

Customer Experience & Quality

• Provide a positive, calm, solutions-focused experience—especially during emergencies.
• Support the company's standard of cleanliness, timeliness, and professionalism in every interaction.
• Identify opportunities to improve scheduling efficiency and customer satisfaction.

Job Type: Full-time

Pay: Up to $75,000.00 per year

Benefits:

• Paid time off

Work Location: In person