Veterinary Client Service Representative with Veterinary Assistant Experience

Client Service Representative (CSR) With Veterinary Assistant Experience

Are you an experienced Client Service Representative (CSR) who thrives in a fast-paced veterinary environment and enjoys making a meaningful difference for pets and their families? Do you bring strong communication skills, professionalism, and compassion to every client interaction? If so, Acacia Pet Clinic would love to meet you

We are seeking a friendly, detail-oriented, and client-focused CSR, with 2–3 years of CSR experience, to be the welcoming face of our clinic. This role is primarily front desk–focused; however, candidates with 1–2 years of Veterinary Assistant experience will have opportunities to support our medical team on an as-needed basis.

This position is perfect for someone who loves helping pet owners, enjoys working in a collaborative team environment, and can stay calm and organized even on the busiest days.

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JOB DESCRIPTION

FLSA Classification: Non-Exempt

Salary/Pay Range: Vet Assistant: $22-$26/Hour (Based on Experience)

What You'll Do (Primary CSR Responsibilities)Client Service & Front Desk

• Greet clients and their pets with warmth and professionalism
• Answer phones, schedule appointments, and manage daily workflow
• Check clients in and out efficiently, ensuring a smooth experience
• Handle client concerns with empathy and escalate when appropriate
• Provide basic education on preventive care, vaccines, and clinic services
• Distribute and collect required forms, ensuring accurate completion
• Maintain organized, up-to-date client and patient records
• Process payments and assist with billing inquiries
• Communicate effectively with veterinarians, technicians, and support staff
• Send reminders, follow up on missed appointments, and manage cancellations

Administrative Support

• Keep the reception area clean, organized, and welcoming
• Maintain accurate reminders and documentation in Shepherd
• Support inventory management and front office supply needs
• Assist with scanning, faxing, copying, and record updates
• Notify management of building or equipment concerns

Vet Assistant Duties (As Needed)

Used to support the team during peak hours, staff shortages, or busy medical days.

• Safely restrain animals for exams, treatments, and diagnostics
• Assist veterinarians during procedures or surgeries
• Perform basic patient care tasks (nail trims, bathing, ear cleaning)
• Monitor post-op patients and report concerns to veterinarians
• Prepare medications, refill prescriptions, and process lab samples
• Perform X-rays, collect specimens, and support diagnostic testing
• Clean and maintain exam rooms, treatment areas, and equipment

Who You Are

• Compassionate, positive, and committed to exceptional client care
• Calm, professional, and organized—even under pressure
• Skilled communicator with a friendly, mature demeanor
• Able to maintain confidentiality and follow hospital protocols
• Comfortable with Microsoft Office and veterinary software (Shepherd, IDEXX, etc.)
• A team player who supports coworkers and contributes to a great clinic culture

Required Qualifications

• High school diploma or equivalent
• Minimum 2-3 years of reception/front desk experience
• 1–2 years of veterinary assistant experience (preferred)
• Familiarity with basic veterinary terminology and pet preventive care

Physical Requirements:

• Ability to lift, carry, and move up to 50 lbs and assist with handling larger animals as needed
• Ability to stand, walk, bend, reach, kneel, and crouch for extended periods throughout the workday
• Physical stamina to work in a fast-paced, physically demanding environment
• Ability to safely restrain animals of various sizes, breeds, and temperaments, including those that may be stressed, fearful, or reactive
• Adequate hand dexterity and coordination to perform clinical tasks such as blood draws, catheter placement, medication administration, and laboratory procedures
• Ability to respond quickly during urgent or emergency situations
• Clear verbal communication and adequate hearing to interact effectively with clients, veterinarians, and team members in a busy clinic
• Comfort working in environments with pet dander, fur, bodily fluids, cleaning chemicals, and occasional loud noises

Benefits (Full-Time & Eligible Part-Time Staff)

• 401(k) with 3% employer match
• Paid Time Off (PTO)
• Paid Sick Leave & Paid Holidays
• Medical, Dental, & Vision Insurance
• Employee pet care discounts
• Annual uniform stipend
• (Part-time benefits may be prorated; waiting period may apply)

Join Our Team

If you're a compassionate CSR with veterinary experience who loves helping pets and people, we invite you to apply. You'll be part of a supportive team that values professionalism, teamwork, and high-quality care.

Apply today to become the welcoming voice and heart of Acacia Pet Clinic

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Is your commute to Acacia Pet Clinic within 45 minutes each way?
• Where is your current location?

Experience:

• Veterinary assistant: 1 year (Required)
• CSR: 2 years (Required)
• Multi-line phone systems: 2 years (Required)
• Veterinary clinic: 2 years (Required)

Ability to Relocate:

• San Jose, CA 95136: Relocate before starting work (Required)

Work Location: In person