Front Desk Agent

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you'll be the friendly face and helpful voice that sets the tone for a welcoming stay. Your multitasking skills, hospitality expertise, and commitment to exceptional guest service will ensure smooth operations at the front desk and contribute to our reputation for outstanding hospitality. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier guest relations in a vibrant resort environment.

Responsibilities

• Greet guests warmly upon arrival, providing a positive first impression and assisting with check-in and check-out procedures efficiently.
• Manage multi-line phone systems with professionalism, answering inquiries and directing calls accurately.
• Handle guest requests promptly, resolving issues with a friendly attitude and ensuring guest satisfaction.
• Maintain accurate records of reservations, cancellations, and guest information using hotel management software.
• Support night audit procedures by reconciling daily transactions, preparing reports, and ensuring financial accuracy overnight.
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences.
• Collaborate with housekeeping and maintenance teams to address guest needs swiftly and uphold high standards of cleanliness and safety.

Requirements

• Proven experience in hospitality management or hotel front desk operations, with a strong focus on customer service.
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.
• Knowledge of hotel management systems, reservation software, and multi-line phone systems.
• Experience with night audit procedures is preferred but not mandatory; training will be provided.
• Excellent communication skills with professional phone etiquette and interpersonal abilities.
• Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
• Prior hotel experience in guest services or resort settings is advantageous; a passion for hospitality is essential. Embark on a rewarding career where your dedication transforms ordinary stays into extraordinary experiences

Pay: $ $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person