Customer Service Representative

Company Overview
National Medical Products, Inc. is a leading manufacturer of innovative medical solutions. Our mission is to advance healthcare through cutting-edge technology that improves patient experiences and outcomes. We are seeking an enthusiastic and motivated Customer Service Representative to join our dynamic team.

Job Summary
As a Customer Service Representative, you will play a key role in building relationships with healthcare professionals and institutions. This position combines exceptional communication skills with proactive outreach to promote our needle-free injection systems. Your efforts will help drive adoption of groundbreaking technology that enhances patient care.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills.
• Provide comprehensive customer support by addressing questions related to products, orders, and services with clarity and patience.
• Assist clients with sales processes, including order placement, product recommendations, and follow-up to maximize client satisfaction.
• Maintain accurate records of customer interactions through data entry in CRM systems while ensuring data integrity and confidentiality.
• Handle outbound calling efforts to follow up on orders, solicit feedback, or promote new products or services.
• Collaborate with internal teams such as sales and technical support to resolve complex client issues efficiently.
• Demonstrate proficiency in Microsoft Office applications and computer skills to facilitate effective communication and documentation.

Experience

• Previous call center experience or customer service roles demonstrating strong client interaction skills.
• Experience with outbound calling campaigns or sales-oriented customer support is preferred.
• Familiarity with data entry tasks, analysis skills, and using CRM or similar software tools is advantageous.
• Knowledge of Microsoft Office Suite (Word, Excel) along with general computer literacy is essential.
• Results-driven mindset with a strong focus on achieving goals.
• Excellent verbal and written communication skills.

Pay: $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person