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Prescient Solutions

Helpdesk Engineer 2

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  • US
    United States
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  • US
    United States

Über


Title: Helpdesk Engineer 2

  • Location 1834 WALDEN OFFICE SQ, SCHAUMBURG, IL United States
  • Base Pay $55000.00 - $65000.00 / Year


    • Contact information

  • Name Gemma Goffinet
  • Email


    • Description

    HELPDESK ENGINEER 2



    Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!
    We are looking for a helpdesk engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a helpdesk engineer 2 you will:
    • Join our elite Professional Services team as a 'Rotational Engineer';
    • Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
    • Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks; and
    • Implement Prescient Solutions' best practices.


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Supports operational and technical functions at multiple client accounts;
    • Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
    • Prepares operational and technical documentation; and
    • Performs other duties and assists with special projects, as needed.


    Requirements

    • Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
    • Knowledge of security and networking; and
    • Able to commute to clients in Chicago and surrounding suburbs.


    Summary

    Benefits include:

    • Medical, Dental, Vision Insurance
    • 15+ days Paid Time Off (PTO)
    • Monthly BYOD expense reimbursement
    • Professional Development
    • Employee Assistance Program
    • Discretionary 401(k) employer contribution


    PI30a1c41d1f99-6478

    Wünschenswerte Fähigkeiten

    • Active Directory
    • Virtualization
    • Networking
    • Security
    • United States

    Berufserfahrung

    • Systems Administrator
    • Site Reliability (SRE)
    • System Engineer

    Sprachkenntnisse

    • English
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