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- United States
À propos
Title: Helpdesk Engineer 2
Contact information
Description
HELPDESK ENGINEER 2
We are looking for a helpdesk engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a helpdesk engineer 2 you will:
- Join our elite Professional Services team as a 'Rotational Engineer';
- Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
- Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks; and
- Implement Prescient Solutions' best practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supports operational and technical functions at multiple client accounts;
- Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
- Prepares operational and technical documentation; and
- Performs other duties and assists with special projects, as needed.
Requirements
- Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
- Knowledge of security and networking; and
- Able to commute to clients in Chicago and surrounding suburbs.
Summary
Benefits include:
- Medical, Dental, Vision Insurance
- 15+ days Paid Time Off (PTO)
- Monthly BYOD expense reimbursement
- Professional Development
- Employee Assistance Program
- Discretionary 401(k) employer contribution
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Compétences idéales
- Active Directory
- Virtualization
- Networking
- Security
Expérience professionnelle
- Systems Administrator
- Site Reliability (SRE)
- System Engineer
Compétences linguistiques
- English