Front Desk Agent

Job Summary (3pm-12am Primarily)
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for an unforgettable stay, creating a positive experience that encourages repeat visits. If you thrive in a fast-paced environment and possess a passion for hospitality, this is your opportunity to shine

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations efficiently using hotel management software, ensuring accuracy and completeness.
• Handle guest inquiries and requests with enthusiasm, offering personalized solutions to enhance their stay.
• Operate multi-line phone systems with excellent phone etiquette, directing calls appropriately and providing information as needed.
• Maintain guest records, process payments, and handle billing with precision and transparency.
• Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy overnight.
• Collaborate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively.

Qualifications

• Proven experience in hospitality management or hotel front desk operations.
• Multilingual or bilingual skills are highly desirable to serve diverse guest populations effectively.
• Strong customer service skills with a friendly demeanor and excellent communication abilities.
• Knowledge of hotel management systems and multi-line phone systems is preferred.
• Ability to handle night audit duties and perform administrative tasks accurately during late hours.
• Previous hotel or resort experience is advantageous, demonstrating familiarity with guest relations and hospitality standards.
• Exceptional phone etiquette skills combined with a professional appearance and attitude. This role offers an exciting opportunity to be at the heart of the guest experience, ensuring every visitor feels valued from arrival to departure. We are committed to fostering a vibrant work environment where your hospitality talents can flourish

Job Type: Full-time

Pay: $ $16.00 per hour

Benefits:

• Flexible schedule

Work Location: In person