Care Coordinator

Job Overview

We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help foster trust and comfort for our patients, while supporting the clinical team with efficient administrative processes. This position offers an exciting opportunity to make a meaningful impact on patient outcomes and overall satisfaction.

Duties

Patient Care: Assist healthcare providers with patient examinations, treatments, and procedures. Take and record vital signs, medical histories, and patient information.

Documentation: Maintain accurate and up-to-date patient records, including care plans, progress notes, and any changes in patient status.

Crisis Intervention: Respond to patient crises and emergencies, coordinating necessary interventions and support services.

Quality Improvement: Participate in quality improvement initiatives to enhance patient care and outcomes.

Clinical Support: Prepare examination rooms, sterilize instruments, and ensure all necessary supplies are available.

Patient Communication: Educate patients about treatment plans, medications, and follow-up care. Provide emotional support and address patient concerns.

Administrative Duties: Schedule appointments, manage patient records, and handle billing and insurance documentation. Ensure accurate and timely entry of patient information into electronic health records (EHR) systems.

Compliance and Safety: Adhere to all healthcare regulations and safety protocols. Maintain a clean and safe working environment.

Qualifications:

Education: Licensed Practical Nurse

Licensure: Active and unrestricted license in the state of Louisiana (e.g., CMA)

Experience: 2-5 years of experience in care coordination, case management, or a related field.

Behavioral Health Experience a must

Skills:

Proficiency in taking vital signs and performing basic clinical procedures.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a multidisciplinary team.

Proficiency in electronic health records (EHR) systems.

Knowledge of community resources and healthcare systems.

Preferred Qualifications:

Experience working with diverse populations.

Bilingual abilities are a plus.

Working Conditions:

Full-time position with a standard workweek.

Some on-call weekend hours may be required to accommodate patient needs.

Work may be conducted in various settings, including office, community, and telehealth environments.

Benefits:

Competitive salary based on experience.

Comprehensive health benefits package.

Paid time off and holidays.

Professional development opportunities.

Equal Opportunity Employer

ACT One Health does not discriminate in practices or employment opportunities based on an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.

Pay: $ $25.00 per hour

Expected hours: 40 per week

Benefits:

Health insurance

Paid time off

Experience:

Behavioral health: 1 year (Required)

care coordination: 2 years (Required)

Work Location: In person