Coffee Customer Service Representative

Are you passionate about the perfect brew or espresso machines? Our client in the specialty coffee distributor business is looking for a high-energy Coffee Customer Service Representative to work in both their in-person showroom and providing customer service for online clients (phone calls/webchat). If you thrive in a fast-paced environment and love building genuine relationships with clients, this could be the role for you.

• Full-time (45 hrs/week)
  Monday–Friday: 9:00am–5:00pm
  Saturday: 11:00am–4:00pm
  
• Optional: 4-day workweek (37 hrs) with Saturday required.
  

• Customer Support: Handle incoming inquiries via phone and email, providing expert advice on brewing equipment and coffee blends.
  

• Retail Showroom: Greet walk-in customers in the showroom, demo coffee machines, and create a welcoming, informative experience.
  

• Order Management: Accurately process orders through the system ensuring timely deliver and 100% customer satisfaction.
  

• Problem Solving: Resolve shipping discrepancies and equipment concerns with empathy and efficiency.
  

• Product Expertise: Become a "Coffee Pro" - Understanding the nuances of the equipment and roasts to best assist the customer.
  

• Support other departments when needed during busy times—you're a team player.
  

• A specialty coffee enthusiast (not just a barista—this goes beyond shifts and lattes).
  
• 1-3 years of experience in Customer Service, Retail, Inside Sales or Hospitality.
  
• You know at least the basics about espresso machines, grinders, and brewers —and you're hungry to learn more.
  
• You're a people person who brings energy, patience, and great conversation to every interaction.
  
• You want a long-term opportunity in a company where your passion can turn into a career.
  
• You must be able to get to the Milton location for a 9:00am start time.
  

• Have experience in coffee retail, barista work, or sales of coffee gear.
  
• Know your espresso machines and grinders like the back of your hand.
  

• $20/hour to start, with strong potential for future growth.
  
• Full benefits after 3 months (medical, dental, vision).
  
• Paid vacation : 2 weeks in year one, 3 weeks after that.
  
• Paid lunch breaks
  
• Work with fellow coffee geeks in a fun, low-turnover environment.
  
• Stable, full-time work in a company that values your input and love for coffee.