Receptionist/Customer Service

Overview
The H.T. Hackney Co. is one of the largest wholesale grocery distribution companies in the country, with a distribution network of over 20,000 customers in 22 states. Our service include not only product distribution but also retail space management, foodservice solutions and vendor partner programs. Our customer base is primarily convenience stores as well as independent grocery stores, restaurants and vending companies. If you are looking for a rewarding career, you have come to the right place. We have been serving customers with integrity and reliability for over 130 years and are looking for employees to join us in continuing our tradition of exceptional customer services. The receptionist will report directly to the distribution facility Office Manager and Customer Service Manager. The receptionist will perform various duties in regard to handling customer service as well.

Duties

• Greet visitors and clients warmly, providing exceptional front desk customer service
• Manage multi-line phone systems, directing calls efficiently and professionally
• Handling customer complaints.
• Handling customer credits.
• Reaching out to customers regarding online ordering.
• Data Entry
• Filing
• Communicating with various departments regarding issues

Requirements

• Proven experience in office management, clerical work, or customer service roles
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Strong communication skills with professional phone etiquette and customer support experience
• Ability to manager one's own time.
• Active listening and critical thinking skills.
• Be a self starter and take initiative, such as implementing more efficient processes.

This role is essential for maintaining an organized office environment while delivering outstanding customer service. We value professionalism, reliability, and a proactive approach in our team members.

Pay: From $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person