Sr Manager, Program Management

For our client, we are seeking a Sr Manager Program Management - Operational Excellence to join the team of a leader in the Healthcare space. As a Sr Manager Program Management - Operational Excellence, you'll play a key role driving outcomes across the Healthcare organization. You'll collaborate with cross-functional partners to solve meaningful problems and deliver results. This role offers visibility, ownership, and the opportunity to make a measurable impact.

Location: Remote

Compensation: $120,000 – $150,000 annually.

Responsibilities

• Own the operational excellence strategy for Customer Care aligned with growth goals
• Manage and optimize relationships with outsourced partners, ensuring accountability for performance
• Design and implement new operational flows and SOPs for product launches
• Drive cross-functional initiatives and collaboration across teams
• Establish and monitor metrics tied to customer satisfaction and operational efficiency
• Partner with leaders to identify and remove barriers in the customer journey
• Champion process improvement and standardization across the organization

Qualifications

• 8-12+ years of experience in operational programs, process improvement, or vendor management
• 4+ years managing outsourced partners or building customer support operations at scale
• Proven success in driving operational transformation with measurable improvements
• Deep insight into contact center operations and workforce management
• Strong stakeholder management and negotiation skills with external partners
• Familiarity with systems thinking and change management
• Bachelor's degree required; PMP, COPC, or Six Sigma certification preferred

Benefits

• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental, and vision
• Employee Stock Purchase Program (ESPP) and 401k with matching contributions
• Offsite team retreats to promote team bonding
• Competitive equity compensation for full-time employees

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification—your background could be exactly what this team needs.