Senior Twilio Developer

Job Title: Twilio Developer Sr

Department: AbbVie Complete Access Contact Center Solutions

Location: Chicago, IL (Onsite /Remote)

Summary: AbbVie is seeking a skilled Twilio Developer to join our IT team and support the design, implementation, and maintenance of solutions leveraging the Twilio communications platform. This role will collaborate with cross-functional teams to deliver messaging, voice, and real-time communication applications to support business needs and enhance user/customer experiences.

Key Responsibilities:

• Design, develop, and maintain communication solutions using Twilio APIs (SMS, Voice, Video, etc.), primarily using SMS.

• Integrate Twilio services with existing AbbVie applications like Salesforce and other pharmacy platforms.

• Create Twilio Flows to implement two -way SMS work flows for self service capabilities.

• Create messaging campaigns on Twilio communications platform.

• Work closely with stakeholders to gather requirements, conduct technical analysis, and deliver robust solutions.

• Develop and maintain automated messaging systems, workflows, and notifications for internal and external users.

• Ensure solutions adhere to AbbVie's security, compliance, and data privacy standards.

• Troubleshoot and resolve issues related to Twilio integrations and services.

• Create technical documentation and support user training as needed.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

• 2+ years hands-on experience with Twilio CEP, CPaaS, Twilio Flex and Twilio Engage. and APIs.

• Proficiency in programming languages such as Python, JavaScript, or

• Familiarity with RESTful API integration and web technologies.

• Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines is a plus.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills.

Preferred:

• Experience in the pharmaceutical or healthcare sector.

• Working knowledge of IT security and data compliance standards.