Shift Manager

Part-Time Shift Manager / Keyholder (Findlay Market) — Sundays Required (Year-Round) | Daytime Only Shifts

Location: Findlay Market (Cincinnati, OH)

Job Type: Part-time

Pay: $16/hr + tips (peak season total often ~$18–$20+/hr with credit-card tips, plus cash tips)

Start Date: ASAP

Job Summary

Dojo Gelato is hiring a hands-on Shift Manager / Keyholder for our Findlay Market shop. This is a working shift lead role — you'll be scooping gelato, running register, serving guests, and helping with espresso drinks while also leading the shift and handling keyholder responsibilities. This is not a "clipboard supervisor" job._ Sunday availability is required year-round. (Sundays and Mondays are historically our full-time manager's days off, so Sunday coverage is coverage-critical.)_

Retail Seasons & Shop Hours

Findlay hours:

• Tue–Fri: 8:30am–6:00 pm (scheduled to 6:30 pm as a buffer)
• Sat: 7:30am–6:30 pm
• Sun: 9:30am–4:30 pm

This position is for Findlay Market and is scheduled for daytime/weekend coverage. No night hours are required for this role.

Availability & Expected Hours

• Required (year-round): Sundays: 9:30 am–4:30 pm

Additional shifts (especially April–September):

• 2–3 additional daytime shifts/week at Findlay (Tue–Fri and/or Saturday close)

Typical shift needs for this role include:

• Sunday: 9:30 am–4:30 pm (required)
• Saturday close: 2:30 pm–6:30 pm (strongly preferred)

Weekday leadership coverage as needed: 8:30 am–6:00 pm, Tue–Fri depending on the weekly schedule

Expected weekly hours:

• October–March: typically 12–18 hours/week (Sunday + 1–2 additional shifts)
• April–September: typically 20–28 hours/week (Sunday + 2–3 additional shifts; may include Saturday close)

What You'll Do (Hands-On + Keyholder)

• Lead the shift while actively working the counter
• Scoop gelato, run register, serve guests
• Help make espresso drinks / barista work (barista experience helpful but not required — we will train)
• Support cleanliness, restocking, dishes, and light back-of-house tasks as needed
• Open/close duties and checklist execution
• Cash handling, drawer counts, end-of-shift deposit procedures
• Coach team members in the moment and maintain hospitality standards
• Handle customer service needs calmly and professionally
• Communicate issues/needs clearly (Slack) to owner and/or manager, and flag supply needs

Minimum Experience & Requirements

• 1+ year as a shift lead/keyholder/supervisor in food service or hospitality (2+ years a plus)
• Reliable and punctual (coverage-critical role)
• Comfortable on your feet and moving for most of the shift
• Reliable transportation required
• Driver's license preferred but not required (public transit is possible, but you must be consistently on time)
• Employment is contingent on a background check. (Keyholding and cash-handling role.)

Perks

• Tips + 20% staff discount on food/drinks
• No evening shifts
• No uniforms
• Local, independent business in operation for 16+ years with clear standards and checklists with an empahsis on handcrafted foods

Pay: $ $22.00 per hour

Expected hours: 15.0 – 25.0 per week

Benefits:

• 401(k) matching
• Employee discount

Application Question(s):

• Can you commit to working every Sunday year-round (9:30am–4:30pm)?
• Outside of Sundays, are you available for 2–3 additional daytime shifts per week (Tue–Fri and/or Sat 2:30–6:30), especially April–September?
• How many years of shift lead/keyholder/supervisor experience do you have in food service/hospitality?
• Have you been responsible for cash handling (drawer counts/deposits/closing paperwork)?
• Do you have reliable transportation that will consistently get you to Findlay Market on time?
• Are you willing to complete a background check (keyholding + cash-handling role)?

Work Location: In person